Facing connectivity issues? Follow our step-by-step diagnostic wizard to resolve common issues in minutes before registering a support ticket.
Select a diagnostic track to begin.
Total loss of connection or router red LOS light.
Buffering streams, high ping latency, or packet drops.
Poor signal strength, blind spots, or disconnects.
Perform the steps outlined below to resolve the issue.
Detailed step descriptions...
It looks like standard self-service actions did not resolve the issue. We have logged your diagnostic path and are ready to dispatch a technical survey crew.